Policy Statements

Privacy Policy

Our privacy policy is real simple – Our business is between you, our customer, and us – no one else. We do not sell, trade, lease, provide or release any customer information for any reason. Your credit card and other payment transactions are processed through Authorize.Net using their ultra-secure processing system.

Ordering Policy

We intend to have all of our stocked items available for purchase on our web site, but feel free to contact us by phone (260-456-6809) or with our contact form if you don’t see an item listed. Orders may be placed directly on our web site. You are welcome to call us with your order or questions, or you may email your order to [email protected]. We will be happy to deliver orders at any match we are attending, and we carry a full inventory of our products to matches we attend. Please let us know in advance of a match if you have a critical need of products for the match. Please leave phone messages at 260-456-6809, they are secure and will be returned promptly. Cell phone contact is 260-403-3789.

Returns Policy

We very much want you to enjoy using any product you purchase from us, and we feel our products and pricing offer you, our customers, a good value. If you have trouble using any product we sell, or have questions about instructions use or fit of our products, please call or email us. We can usually solve the problem by phone or email. If you feel a product is defective, or not what you expected you are welcome to return the item for a full refund less original shipping. There is no time expiration for returns, but we ask that returns be made as promptly as possible. Return shipping is the customer’s responsibility. Benchrite reserves the right to refuse returns for customer damaged or misused items.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.